Complaints and Dissatisfaction with Services

Pavillon Foster takes pride in the quality of its services as well as the skill and care with which these services are provided.  Because maintaining a high level of care is important to us, we welcome your feedback. 

If you are dissatisfied with our services, please bring this to our immediate attention
by contacting either:

Coordinator of Montreal Outpatient Services
(514) 486-1304

Coordinator of Inpatient and the Montérégie Outpatient Services
(450) 659-8911

 

If you remain dissatisfied with the response, you can call or write to:

Ms. Danièle Gagnon
Local commissioner for complaints and quality of services
575 rue Adoncour
Longueuil, Quebec  J4G 2M6
Telephone: (450) 928-5149 or (1 800 347-8051)

You can be assisted in preparing and presenting your complaint, by calling:

1. Pavillon Foster Clients’ Committee : 1 877 510-0359 or

2. CAAP-Montérégie (Centre d’assistance et d’accompagnement aux plaintes) :
   (450) 347-0670 or toll free at 1 800 263-0670